Smartcircumcision Online Shop

 

Shipping and Policy

Shipping & Handling Charges

1. Product will be shipped via Registered Mail, unless requested otherwise.

2. After payment received and confirmed, orders will be shipped out within 2-3 business days.

3. All orders are securely packaged in sealed plastic bag with a protective bubble wrap for international travel.

4. Once the item is shipped, e-mailed will be sent to the buyer regarding with the package tracking reference no.

5. A faster delivery service via courier service (FedEx, UPS or DPEX) is now available. If you require the product urgently, you may choose to use this service. However please e-mail or
contact us before making any payment. Additional charges is required for the sevices.

6. We prefer to use Registered/insured Shipping as PosDaftar service well recommended for the posting of documents and parcels considered valuable or important. It offers the customer an option of mailing and security as it is fully handled by computer system upon acceptance at the Post
Office and traced until its safe destinations. Signature will be required on receiving the packet.

7. For security reason we can ONLY ship order to a confirmed physical street address (No P.O Box delivery is allowed).
Please provide us with a physical address either your office or resident address which somebody will be there to sign for acceptance at the point of delivery.

8. Shipping is charges in US$ (international shipping charges). Shipping cost for items are calculated separately according to their weight. The cost include charges for postage delivery
and handling cost.
For domestic order, please contact sales@smartcircumcision.com for domestic shipping and
handling prices.

9. For international postal, limitation and types of items that can be insured depend on the availability of the service and the procedures imposed by the country of destination.

Insured Mail is a value added service for the Parcel and PosDaftar service. Pos Malaysia offers protection for valuable items that are not prohibited that are posted within Malaysia
or overseas. The insured value range form a minimum of RM100.00 and RM3,000.00.However, for international destinations, the insured value varies and depends on the limit that are determined by the respective countries and it could not
exceed RM3,000.00. Customers may get further details of the insured value at the nearest Post Office.

*Shipping Delivery

Estimated Time of Arrival for your order

* Normally credit card process will complete within 24 hours from your submission, this is beyond our control. Credit card transactions will be handled by PayPal.
* Once your credit card has been verified, your order will be shipped immediately without delays unless your order item has been out of stock. You will be notified at once if such
situation occurs.
* Total delivery time = Order Processing Time (1 - 2 business days) + Shipping Time (10-14 business days)
Total delivery time = Order Processing Time (1 - 2 business days) + Shipping Time (3 - 5 business days) with DHL , Fed Ex and Pos Express.
* In the event that no one is around when your order is delivered, a note will be dropped for you to collect the parcel from a nearby post office station.
* Items would be returned to sender if the parcel is unclaimed by consignee for more than 5-10 working days and the cost of return will be charged to you.

**Sometime further delay may be caused by custom clearance at the destination country

Custom Duty and Taxes
* Import duties and taxes are enforced by individual country custom department, should there be any duty and tax incur, consignee will be liable for the charges.
* Refusal to pay tax is against the law.

Customs Declaration

For order that is subject to government export/import restrictions, we will not be liable for the clearance of custom.
Customers are responsible for all duties and taxes (if incurred).

Returns & Exchange
Items purchased by our customers are brand new and never being used before. Because of the nature of the product and health & safety reasons, we are NOT accept any return or
exchange of the products.

Missing Items or Shipments

* If your shipment does not arrived within the estimated time of arrival, please contact us within a week from the Estimated Time of Arrival and we will take appropriate action to track
down your shipment.
* Your order will be replaced as soon as possible after we have conducted our investigation.
* If some of the items in your order is missing, please contact us immediately for replacement. Sometimes our stock may be temporary sold out, then we will refund you for those miss out items.

Out of stock items

In case if you have ordered items that are out of stock and they are exacted to be back within a few days, we will hold your order for a few days. You will have the option to cancel
these items & credit your account. If the "out of stock" items is not expected to be back within a few days, we will ship the partial order to you first and send the remaining items to you as soon as they are available.

Damaged Shipment

* If you found your package damaged or opened upon delivery, please check the goods inside immediately and report to nearest post office if anything damage or missing. Send an
e-mail to us at sales@smartcircumcision.com with the photo of the damage goods immediately for a claim.

Refund Policy

* We will refund for the order item that has been out of stock and successful in cancellation of order. After the package has been identify as lost (registered air mail need around 2
months), we will refund your payment. For any other scenarios, refunds will be given at the discretion of the company management.


Please do not hesitate to email us at sales@smartcircumcision.com for further enquiries.